Troubleshooting

General

It keeps showing no speech detected.

Oh no! If you're seeing the message "no speech detected," here are some quick checks you can make:

1. Environment Check: Make sure you’re not in a noisy area. Background sounds can sometimes interfere with speech detection.

2. Microphone Status: Ensure your microphone is working properly. You can test it with another app to see if it picks up sound.

3. Permission Settings: If everything seems fine but the issue continues, check your device’s permission settings for the app. Make sure both Android and iOS permissions are granted for microphone access.

If you've tried all these steps and the issue still isn't resolved, consider restarting the app or your device.

Android Devices

I am unable to subscribe

Uh-oh! If you’re having trouble subscribing to the app, don’t worry—we're here to help! Here’s what to do:

1. Add a Payment Card: To subscribe, make sure you've added a payment card to your Android device. You can find detailed instructions in Google’s help docs.

2. Still Having Trouble? If you've already added a card but still can’t subscribe, please reach out to us through our support link. We’re just a click away and ready to assist you!

The microphone is not working on Android device

If you're having trouble with the microphone while using Hachi, don’t worry! Here’s how you can check and fix the issue:

1. Microphone Access Permission: Hachi needs permission to access your microphone. When you first set up the app, your device should have prompted you to enable this access. If you think you’ve granted permission but the microphone is still not working, let’s dive deeper.

2. Check App Permissions:

   • Go to your Device Settings.

   • Find and select Apps (or App Info).

   • Locate and tap on Hachi.

   • Select the Permissions option and ensure that the microphone permission is granted. If it’s not, simply toggle the switch to enable it.

3. Google Recognition and Synthesis Service: Hachi relies on Google’s services to transcribe your voice to text. If your device has this service disabled or if the microphone permission hasn't been granted, the app might not function correctly.

   • Navigate to your app settings and find Google Recognition and Synthesis.

   • Check the permissions to ensure that the microphone access is enabled.

4. Updates and Inactivity: Sometimes, if you haven’t used the app for a while or after a recent update to your device, the microphone permission might get revoked. If that's the case, simply repeat the steps above to re-enable the microphone access.

By following these steps, you should be able to resolve any microphone issues you’re experiencing with Hachi.

Apple Devices

I am unable to subscribe

Uh-oh! If you’re running into issues while trying to subscribe to the app, don’t stress—we’re here to lend a hand! Here’s what you can do:

1. Add a Payment Card: Make sure you’ve added a payment card to your Apple device. You can find step-by-step instructions in Apple's help docs.
2. Still Need Help? If you’ve added a card but are still unable to subscribe, reach out to us through our support link. We’re just a click away and ready to assist!

The microphone is not working on an Apple device

If you’re experiencing issues with the microphone while using Hachi, don’t worry! Here’s how to check and resolve the problem:

1. Open Settings on your Apple device.

2. Go to Apps.

3. Select Hachi.

4. Ensure that microphone permissions are enabled.